Refund policy

30-Day Money-Back Guarantee

At HerbalOnlineStore, we stand behind the quality and freshness of our Herbalife nutrition and personal care products. If you're not completely satisfied with your purchase—whether bought directly from us or through an authorised Herbalife Independent Distributor—you may return the item within 30 days of delivery for a full refund or product exchange.

To begin the return process, simply contact us at info@HerbalOnlineStore.com to request a Customer Refund Form. Once completed, return the form along with the product to the address we will provide.

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Product Exchange Policy

Need to swap a product? No problem. You can exchange any item within 30 days of receipt. Just reach out to our support team and we’ll guide you through the process. We’ll also reimburse any return shipping costs incurred.

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Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, you’re entitled to a free replacement within 30 days. Contact us to receive the return instructions—we’ll cover both the return and replacement shipping costs.

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Lost or Stolen Returns

Please note that HerbalOnlineStore cannot be held liable for any return shipments that are lost or stolen in transit. For your protection, we highly recommend using a tracked and insured shipping service when returning any items.

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Returns & Refunds Processing Time

Once your return is received at the Herbalife warehouse, processing typically takes up to 2 business days. Please allow for a brief delay between delivery to the warehouse and our confirmation of receipt.